City and Borough of Juneau
155 S. Seward Street
Juneau, Alaska 99801
tel. 907-586-5240
fax 907-586-5385

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Questions Posted to "Ask a Dispatcher"

Q. With the roads turning icy, and all of the car accidents today, I would like to know what people should do if they witness a car accident from JPD's perspective. Perhaps if people know what to do we can take better care of each other! Keep up the great work!

Dear Juneau Resident,

Thank you so much! As far as reporting incidents, it really depends on the specific situation. When we get a car wreck on Egan during the morning drive, JPD dispatch tends to get overwhelmed with 911 calls. JPD wants to hear from all witnesses to crashes, just not all at the same time. JPD also cannot take lengthy statements at a time like that. If you did see the crash, call JPD and expect to give your name and number, say if you see someone with injuries and what kind, then clear the line for additional witnesses. If there are questions about what happened, the investigating officers can call you to get your view of the crash. If you didnít see the actual crash, just the aftermath, JPD probably doesnít need to talk to you.

If the crash is in a lightly traveled area, please check on the people involved and offer assistance. Call JPD and report the crash. Listen to what the participants are saying because excited utterances are sometimes important to JPD in those cases. Someone with head injuries or impaired on drugs or alcohol might not be rational. Do your best to talk them into staying at the scene. You donít want them to flee and have a medical emergency where no one can help them.

If you think it might be icy, check JPD tweets at to see if crashes have already happened. Do this before driving, of course. All of our crashes had one thing in common today, someone was driving too fast for road conditions. Slow down to get around!


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