City and Borough of Juneau
155 S. Seward Street
Juneau, Alaska 99801
tel. 907-586-5240
fax 907-586-5385
http://www.juneau.org

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Questions Posted to "Ask a Dispatcher"


Q. I heard a rumor that if you have an out of state cell phone number that when you call 911 the call won't go to the Juneau 911 system. Is that true? I know several people who moved to Juneau and never changed their cell phone number. Does not changing your cell phone number to a local number hurt you in an emergency?


Dear Juneau Resident,

When you dial a cell phone, it selects the nearest tower. The tower then selects the 911 center that covers that tower. JPD has not run into any problems with a 911 call from an out of state phone going to the wrong 911 center.



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